Privacy Policy

Effective Date: 1 June 2026

At Soda Living (operated by Soda Living Pty Ltd), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website www.sodaliving.com.au, shop with us, or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, postal address, phone number.
Account Information: Username, password (stored securely), order history.
Payment Information: Credit/debit card details (processed securely via third-party payment gateways; we do not store full card details).
Shipping and Transaction Information: Delivery address, order details, and preferences.
Technical Information: IP address, browser type, device information, cookies, and website usage data.
Marketing Preferences: Your communication preferences and consent for marketing.
Other Information: Any details you voluntarily provide via contact forms, surveys, reviews, or customer service interactions.

2. How We Collect Your Information

We collect information:

Directly from you when you create an account, place an order, sign up for newsletters, contact us, or participate in promotions.
Automatically through cookies, pixels, and similar technologies when you visit our website.
From third parties (e.g., payment processors, shipping partners, or marketing platforms) where permitted by law.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders, including shipping and payment processing.
To communicate with you about your orders, account, and customer service inquiries.
To improve our website, products, and services.
To send you marketing communications (only with your consent, which you can withdraw at any time).
To comply with legal obligations, prevent fraud, and enforce our terms.
For analytics and to personalise your experience.

4. Sharing Your Information

We may disclose your personal information to:

Third-party service providers (e.g., Shopify or other e-commerce platforms, payment gateways like Stripe/PayPal, shipping companies such as Australia Post, email marketing tools like Klaviyo).
Professional advisers (lawyers, accountants) where necessary.
Regulatory bodies or law enforcement if required by law.

All third parties are contractually obligated to protect your information and only use it for the purposes we specify.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. You can manage your cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encryption for sensitive data and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Your information may be stored and processed in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place for any overseas transfers.

8. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information (subject to legal obligations).
Withdraw consent for marketing communications.
Lodge a complaint about how we handle your information.

To exercise these rights, please contact us using the details below.

9. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by Australian law (typically 7 years for tax and transaction records).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date. We encourage you to review it periodically.